QuoteIQ Payments Service Terms
These terms and conditions (the “Payment Service Terms” or this “Agreement”) govern any and all use of the QuoteIQ Payments Service. These terms are supplemental to the QuoteIQ Terms of Service and Privacy Policy, which bind all users of the Website, App, and Service. Capitalized terms not defined in these Payment Service Terms have the meanings given in the QuoteIQ Terms of Service.
1. Introduction
The QuoteIQ Payments Service is a white-label payment solution designed to assist QuoteIQ Users in accepting and processing payments from customers. It is provided by a third-party payment processor on behalf of QuoteIQ, as further detailed herein. QuoteIQ is not a financial institution but rather a provider of the Service and the QuoteIQ Payments Service, as further elaborated in these Payment Service Terms. By accepting this Agreement, you are also accepting and agreeing to be bound by the Processor Terms, which constitute the legal agreement between you and the Processor. The QuoteIQ Payments Service is made available to Users in good standing, and at the sole discretion of QuoteIQ at all times. QuoteIQ reserves the right to collect certain additional information from Users as necessary to provide the QuoteIQ Payments Service. You agree to provide all requested information to QuoteIQ promptly and acknowledge that you may not access or use the QuoteIQ Payments Service until such information is provided. Fees for the use of the QuoteIQ Payments Service are outlined in section 4(a)
2. QuoteIQ Payments Service Features
a) If you register for or use the QuoteIQ Payments Service, QuoteIQ Payments will be able to process card payments through your QuoteIQ account, process full refunds, and enable your end-users to process payments electronically. QuoteIQ Payments will also store and manage end-user cards, allow you to view transactions, deliver automated receipts, and receive notifications of payment disputes.
b) Business Purposes: The QuoteIQ Payments Service may only be used for business purposes. You agree not to use the QuoteIQ Payments Service for personal, household, or family purposes.
3. Payment Processor
The QuoteIQ Payments Service is currently provided by Stripe, as the payment processor (the “Processor”), on the terms of Stripe’s standard agreement(s) as further set out in Section 4 below (“Processor Terms”). QuoteIQ reserves the right to change the payment processor, subject to the terms of our agreement with the Processor. In the event of any inconsistency between this Agreement and the Processor Terms, this Agreement shall prevail except in the event of any inconsistency between this Agreement and the Processor Terms concerning payment processing or your account with the Processor, in which case the Processor Terms shall prevail.
4. Processor Terms and Other Terms
a) Stripe Terms: In order to use the QuoteIQ Payments Service provided by Stripe, you must first agree to the Stripe Connected Account Agreement and the Stripe Services Agreement applicable in your jurisdiction, and any other applicable Stripe terms indicated therein (“Stripe Terms”), all of which are hereby incorporated by reference into these Payment Service Terms. By ordering, registering for, or using the QuoteIQ Payments Service, you represent and warrant that you have read the Stripe Terms and agree to be bound by them. Stripe credit card processing fees are 2.9% + $0.30 per transaction +1% convenience fee.
5. Registration & Payment Information
a) Accuracy of Information: You are responsible for all information provided in connection with registering for and using the QuoteIQ Payments Service. You represent and warrant that you are providing true, accurate, and complete information to QuoteIQ and shall indemnify QuoteIQ for any losses arising from your failure to provide accurate information.
b) User Authorization: By subscribing to or enabling the QuoteIQ Payments Service, you authorize QuoteIQ to collect and process payment information and data for the purposes of providing the service.
c) Customer Consents: It is your responsibility to obtain customer consent for each transaction or recurring billing in compliance with applicable legal requirements and card network rules.
d) External Deposit Account: You must provide QuoteIQ with account information for an external deposit account owned by you to use the QuoteIQ Payments Service. You agree to promptly notify us of any changes to your external deposit account.
6. User Covenants
You agree to comply with all applicable laws and regulations and to refrain from using the QuoteIQ Payments Service for personal, illegal, deceptive, or fraudulent activities. QuoteIQ reserves the right to suspend or terminate your account if there is suspicion of fraudulent or illegal activities.
7. Authorization to Charge Payment Methods on File
You authorize QuoteIQ to charge any payment method on file for you to cover any losses incurred related to transactions or other obligations under this Agreement.
8. Reserve Accounts; Personal Guarantee
a) Reserve Account: QuoteIQ may withhold funds or require sums to be held in a reserve account to cover potential or actual losses related to your transactions. Terms of the Reserve Account will be communicated to you.
b) Personal Guarantee: QuoteIQ may require you to provide a personal or company guarantee for amounts owed under the QuoteIQ Payment Service Terms.
9. Payment-Related Issues
a) Chargebacks; Account Balance Issues & Refund Functionality: You are solely responsible for chargebacks and account balance issues, including refunds.
b) Negative Account Balances & Repayment Plans: Negative account balances constitute a debt owed to QuoteIQ. You may be required to enter a repayment plan agreement.
c) Payment Disputes: QuoteIQ is not liable for payment disputes between you and your customers.
10. QuoteIQ Limitation of Liability
QuoteIQ disclaims all liability for technical issues, unauthorized access, or any other damages arising from the Processor’s platform. QuoteIQ cannot guarantee customer transaction completion.
11. Fees & Taxes
You agree to pay applicable