How Subscription Cancellation Works at QuoteIQ

Some users have shared feedback about difficulties canceling subscriptions or confusion around where cancellation should happen. We take that feedback seriously, and this article explains how cancellation works, why some confusion occurred in the past, and what we’ve done to make the process clearer and more transparent.

❓ Why Some Users Experienced Confusion

Early on, QuoteIQ was available across multiple platforms:

• Our website
• The Apple App Store
• The Google Play Store

This allowed users to access QuoteIQ on both desktop and mobile, which many customers found convenient. However, it also created confusion for some users around where their subscription was originally created, which directly affects where cancellation must occur.

🔄 How Subscription Cancellation Actually Works

Cancellation depends entirely on where you signed up:

Because users could log in on desktop and mobile regardless of where they originally subscribed, some assumed cancellation could happen anywhere—when in reality, the platform of purchase determines the process.

✨ What We’ve Done to Improve Clarity

Based on user feedback, we’ve made several improvements:

Our goal is to make sure users always know:

• Where their subscription is billed
• How to cancel it correctly
• What to expect after cancellation