Best Mass Texting Service for Contractors

The best mass texting service for contractors sends one scheduled message to the right group of customers, by text or by email, shows what happened afterwards and lives in the same app as your estimates, jobs and invoices. QuoteIQ's Text & Email Blasts does that on Elite and up: you build each blast in a four-step stepper, pick a contact list, a tag or everyone on file, and schedule it.

Texts go out through your own Twilio gateway and emails through your own SendGrid gateway, both added under Manage Gateways. A text uses an SMS Body with @ variables for customer details; an email uses an Email Subject and the Email Editor. Text campaigns show Delivered and Failed counts, and email campaigns show Delivered, Opens, Clicks and Unsubscribes. Because your customer records already sit in QuoteIQ, a promo list can come from the same customers you quoted and invoiced last season.

For one-to-one texting with a business number, ClientHub is on Pro and up. Trade-by-trade comparisons are in our guides to mass texting for lawn care, pest control and HVAC.

Contractors schedule a text blast by opening Text & Email Blasts, tapping Create Campaign and stepping through Campaign Type, Campaign Info, Audience and Content, then picking a date and time and tapping Schedule. The campaign type is SMS, and the gateway is the Twilio gateway you added under Manage Gateways.

Campaign Info is a title and a description, so the campaign list stays readable when you run a blast every season. Audience decides who gets it: Contacts With Tags, All Contacts With Phone or one Contact List. Content is the SMS Body, where typing @ followed by a variable inserts customer details. The Schedule Campaign confirmation is the last step before the blast is set for the date and time you chose.

Text campaigns sit under the Text tab of the campaign list, with Edit and Delete on each and Delivered and Failed counts once they go out. Mass text & email campaigns are on Elite and up. See how automated follow-ups differ from one-time blasts on the email and text automation page.

Contractors send an email blast from the same Text & Email Blasts screen: tap Create Campaign, pick Email as the campaign type and your SendGrid gateway, add a title and description, choose the audience, then write an Email Subject and the body in the Email Editor and schedule it for a date and time.

The audience for an email blast is Contacts With Tags, All Contacts With Email or one Contact List, so the same lists you text can get an email too. The Email Editor suits the longer messages a text can't carry: a seasonal service menu, a schedule for the spring, or the details of a promotion with photos. Email campaigns sit under their own Email tab, next to the Text tab, with Edit and Delete on each one.

After it goes out, each email campaign shows Delivered, Opens, Clicks and Unsubscribes. Mass text & email campaigns are on Elite and up. Emails that send on their own after an event, such as a follow-up after an estimate, are email and text automation, on Pro and up, and our guide to service business software with mass texting and email compares the options.

Contractors build contact lists for bulk SMS marketing and email in Contact Lists on the Text & Email Blasts screen: create a list, then add contacts one at a time with Manual Add or many at once with Upload CSV. When you schedule a text or email blast, pick Contact List as the audience and choose the list.

Each contact can carry a first name, last name, email address, phone number, company name and notes, so one list works for both channels. Lists can be searched, renamed and deleted. They work best for groups your tags don't already describe: last fall's aeration customers, homes in one new subdivision, or the commercial accounts you want to reach before the season starts. If the group is already tagged, Contacts With Tags sends to it without a separate list; All Contacts With Phone reaches every contact with a phone number, and All Contacts With Email every contact with an email address.

The client database, tags and multiple contacts per job are on every plan, and so is mass import of contacts, so your records can be in QuoteIQ before you move to Elite. New leads from website contact and request forms land in the same customer list; those forms are Pro and up.

QuoteIQ's text blast service sends texts through a Twilio gateway and emails through a SendGrid gateway, both connected under Manage Gateways. Twilio takes your Account SID, Auth Token and Twilio phone number; SendGrid takes an API key, a sender email and a reply-to email. Each gateway also gets its own name.

The stepper matches the gateway to the channel: when you pick SMS in the first step only Twilio gateways are offered, and when you pick Email only SendGrid ones. Until a gateway is verified, the campaign screen asks you to finish verifying a Twilio (SMS) or SendGrid (Email) gateway before campaigns can send, and its Add Gateway button opens the form. Set up both if you plan to run the same promo by text and by email.

Business texting brands and campaigns are also registered through a provider with The Campaign Registry, which describes itself as the backbone support for the 10DLC messaging ecosystem, so check what your Twilio account needs before the first send date. For the separate business number QuoteIQ gives you for one-to-one texts and calls, see the ClientHub page.

Contractors measure blast results on the campaign list in Text & Email Blasts. A text campaign shows Delivered and Failed counts; an email campaign shows Delivered, Opens, Clicks and Unsubscribes. The Text and Email tabs keep the two kinds apart, so each campaign's numbers sit with it.

The two sets answer different questions. For a text, Failed points at numbers that didn't take the message, which is worth a look before the next blast to the same list. For an email, Opens tells you whether the subject line worked, Clicks whether the body did, and Unsubscribes who no longer wants your emails. Running the same promo both ways and comparing the text's Delivered count with the email's opens and clicks shows which channel your customers answer.

The work that follows shows up elsewhere in QuoteIQ: replies turn into estimates, and a review blast's results show up as reviews on your Review Multiplier platforms. Mass text & email campaigns are on Elite and up.

Contractors send a review request blast from Review Multiplier's Review Request Mass Blast, which sends a one-time email or text campaign to all customers requesting a Google review. Tap Send Email Blast or Send Text Blast to open the campaign list and build it like any other blast; View Past Campaigns shows the ones already sent.

A review blast suits the customers you served before you started asking for reviews, and email or text can carry it. For new customers the request can go out on its own: review request automation sends a text when an invoice is paid, and it is Pro and up. The Review Multiplier link, which sends a customer to the review link of your choice right after they pay an invoice, is on every plan. Google Business Profile reviews and AI replies are on every plan too.

Review request mass send is on Elite and up, the same plans as mass text & email campaigns. Add your Google review link as a platform in Get more reviews first, so the blast points at the right page. Read more on the Review Multiplier page.

QuoteIQ's mass texting service and email blasts come with the Elite plan at $299.99/mo for 10 users and the Max plan at $699.99/mo for 20 users, because mass text & email campaigns are on Elite and up. Review request mass send is on the same two plans.

Paying yearly costs ten times the monthly price: $2,999.99 a year for Elite and $6,999.99 a year for Max. Extra users are $25/per-additional-user/mo on every plan, up to 100. Below Elite, Essentials at $29.99/mo (1 user) and Beginner at $99.99/mo (2 users) include the client database and the Review Multiplier, and Pro at $199.99/mo (4 users) adds ClientHub business texting and email and text automation. Billing is month to month with no contract.

Every plan starts with a 14-day free trial. A credit or debit card is required to start. Compare every plan side by side on the pricing page, and see what else each one includes on the features page.

Contractors using a mass text messaging service in the United States fall under the Telephone Consumer Protection Act and the FCC rules that carry it out, so text only customers who agreed to hear from you and honor every opt-out. The statute is 47 U.S. Code § 227 at Cornell's Legal Information Institute, and the FCC's rules are in 47 CFR 64.1200.

Under 47 CFR 64.1200, revoking consent by texting words such as stop, quit, end, revoke, opt out, cancel or unsubscribe is reasonable, and the request must be honored within a reasonable time not to exceed ten business days from receipt. The same rules say telephone solicitations may not go to a residential subscriber before 8 a.m. or after 9 p.m., local time at the called party's location, so schedule promotional text blasts inside those hours.

Rules also vary by state and differ for email, so check the rules that apply to you and have an attorney review how you collect consent; software alone never makes a campaign compliant. Business texting brands and campaigns are registered through a provider with The Campaign Registry for 10DLC, and the ClientHub page covers QuoteIQ's one-to-one texting.

Contractors manage Text & Email Blasts in the QuoteIQ app on iPhone and Android and on the web, with the same campaigns, contact lists and gateways on each. The iPhone, Android and web apps come with every plan, and mass text & email campaigns are on Elite and up.

On the phone you can add a contact to a list, write an SMS Body and schedule a text blast between jobs; on the web, the wider screen suits uploading a CSV of contacts and writing longer emails in the Email Editor. The rest of the work around a blast sits next to it: the customer records it sends to, the estimates and jobs that follow the replies, and the invoices those jobs become.

The QuoteIQ MCP connects ChatGPT, Claude and other assistants to your QuoteIQ account, set up in Settings → Automation, and you can require approval before anything goes through. When replies turn into jobs, the AI Estimator drafts the estimate from a description of the work.