ServiceTitan runs $245–$500+ per technician per month [user-reported, unverified] — plus a $5,000–$50,000+ implementation fee and a 12-month minimum contract, before you’ve quoted a single fireplace install. It also wasn’t built for a 3-to-10-tech hearth company; ServiceTitan has said so itself. QuoteIQ Elite is $299/month, flat, with every tool a hearth and chimney business needs already included.
Most fireplace installation companies start with two or three techs, a whiteboard schedule, and a good reputation. Then the phone starts ringing for gas fireplace conversions, wood-to-gas insert swaps, custom masonry fireboxes, and outdoor fireplace builds — and the jobs stop looking alike. A $2,000 vent-free insert swap and a $15,000 custom stone surround with a chimney liner replacement both need a quote by end of day, but they don’t take the same amount of time, material, or labor to price. That’s where a lot of hearth companies quietly start losing money: underbidding the complex jobs and overbidding the simple ones because there’s no system tracking actual job cost against the estimate.
The growth problem shows up in three places at once. First, estimating slows down — a gas line rerouting or a masonry chimney rebuild has too many variables for a generic quote template, so estimates get written from memory instead of a repeatable price book. Second, the after-hours call volume spikes. A customer who smells gas near their fireplace or whose pilot light won’t relight at 9 PM on a Friday doesn’t wait for Monday, and a missed emergency call is a missed five-figure referral relationship with the builder who sent them. Third, job costing disappears — without per-install tracking of materials, labor hours, and change orders, a hearth company can run a busy season and still not know which job types are actually profitable.
ServiceTitan solves parts of this at enterprise scale — it’s genuinely built for 20+ technician HVAC, plumbing, and electrical operations. But it’s priced and structured for that scale, not for a 3-to-10-tech fireplace and chimney company still building out a masonry crew. For a full breakdown of what fireplace installation businesses actually need from their software, see QuoteIQ’s fireplace installation CRM guide.
ServiceTitan doesn’t publish pricing — every figure below is compiled from user reports on G2, Capterra, and BBB filings, since ServiceTitan requires a sales call for any quote. Modeled here for a 5-technician hearth and chimney crew on the Essentials tier, using standard monthly billing.
+ $5,000–$50,000+ one-time implementation · 12-month contract required
What ServiceTitan cannot add at any price: AI photo-based estimating and Before/After AI photo generation don’t exist in ServiceTitan’s marketplace — a hearth company needs a separate tool entirely to send customers AI-generated before/after visuals of a fireplace surround or insert upgrade.
A 5-tech hearth company on ServiceTitan Essentials with the add-ons needed to match Elite’s feature set lands at $2,500–$4,800+ per month, plus a $5,000–$50,000+ one-time implementation fee and a 12-month contract with early termination fees reported between $5,000 and $20,000+. QuoteIQ Elite is $299/month, flat — no implementation fee, no contract, no add-on modules.
Every gap below is verified against ServiceTitan’s actual marketplace and third-party review data as of September 2026 — not guessed.
| Feature | ServiceTitan (~$300–$400/tech/mo) | QuoteIQ Elite ($299/mo) |
|---|---|---|
| Tiered Options Pricing (Good/Better/Best) | ⚠️ Pricebook Pro add-on ($200–$500+/mo) | ✓ Options Estimates — all plans |
| Satellite / Room Measurement | ⚠️ EagleView integration (paid add-on) | ✓ MapMeasure Pro — included |
| Job Costing (per-install margin) | ✓ Included | ✓ Included — Elite and above |
| AI Natural Language Control | ⚠️ Titan Intelligence AI — enterprise feature | ✓ AI Autopilot — all plans |
| Inbound + Outbound AI Call Handling | ⚠️ Phones Pro add-on ($300–$800/mo), inbound-focused | ✓ Virtual Call Team — inbound & outbound |
| Dedicated Business Phone | ⚠️ Phones Pro add-on ($300–$800/mo) | ✓ ClientHub — Pro and above |
| Before/After AI Photo Generator | ✗ Not available — no marketplace integration | ✓ All plans (IQ Credits) |
| Customer Self-Scheduling (24/7) | ✗ Not available | ✓ InstaSchedule — Elite and above |
| Customer Self-Quoting | ✗ Not available | ✓ InstaQuote — Elite and above |
| Route Optimization | ✓ Included | ✓ Included |
| Live GPS Tracking | ✓ Included | ✓ Included — no per-vehicle fee |
| Marketing Attribution / Call Tracking | ⚠️ Marketing Pro add-on ($500–$1,500+/mo) | ✓ Included — Pro and above |
| Free Trial | ✗ None — sales demo required | ✓ 14 days |
| Transparent Published Pricing | ✗ Sales call required for a quote | ✓ Published |
| Contract Terms | ✗ 12+ month annual contract required | ✓ Month-to-month |
| QuickBooks Support | ✓ Online and Desktop | ✗ Online only |
| Honest note: ServiceTitan supports QuickBooks Desktop and Online, while QuoteIQ integrates with QuickBooks Online only. ServiceTitan’s dispatching and enterprise reporting depth also genuinely exceeds QuoteIQ’s at 20+ technician scale. | ||
Being honest about this matters more than winning every point. Here’s where ServiceTitan genuinely has the edge — and where the edge is really just brand recognition.
Enterprise dispatching and reporting depth. At 20+ technicians, ServiceTitan’s dispatch board, reporting suite, and marketing attribution are the most mature in the industry. That’s a real product advantage — for operations at that scale.
QuickBooks Desktop support. ServiceTitan supports both QuickBooks Online and Desktop. QuoteIQ integrates with QuickBooks Online only. If a hearth company’s bookkeeper is locked into Desktop, that’s a genuine reason ServiceTitan fits better.
Name recognition in the trades. ServiceTitan has the longest track record in HVAC, plumbing, and electrical specifically, and that brand familiarity carries weight with lenders and franchise groups. That’s a marketing win, not a product one.
A quick walkthrough of estimating, scheduling, and getting paid — all from one login.
Pull your customer list, job history, and outstanding invoices from ServiceTitan’s reporting module. Some users report needing extra effort to get a full export after cancellation, so start this well before your contract’s renewal date.
Bring your customer records into QuoteIQ and set up your technicians, installers, and office staff under EmployeeHub with role-based permissions.
Set up line items for the job types you quote most — gas insert installs, wood-to-gas conversions, custom masonry fireboxes, chimney liner replacements, and outdoor fireplace builds — using suppliers like Travis Industries, Napoleon, or your local masonry yard for current material costs.
Activate self-quoting and self-scheduling on your website so customers can start a request without waiting on a callback, and let Virtual Call Team pick up after-hours emergency calls.
Quote, schedule, and invoice a real week of jobs in QuoteIQ before your ServiceTitan renewal date, so you can compare job costing numbers directly and confirm the switch before you’re locked into another 12-month term.
Verified quotes from third-party review platforms — not cherry-picked, not fabricated.
“Invested significant time in setup and learning” before seeing value.
Verified User Long Onboarding“Not optimized for companies with 3 or fewer technicians.”
ServiceTitan’s own BBB response Wrong Fit Below Scale3–12 month implementation timelines before being fully operational, with $5,000–$50,000+ upfront before using a single feature.
Compiled from documented user reports High Setup Cost“The map measure pro function has made it very easy to close deals and accurately quote jobs.”
Ashad siddiqui 123 · App Store · Verified Review“This app makes managing client interactions, quotes, and follow-ups effortless for home service professionals.”
DelorasBabbsy · App Store · Verified Review“It’s perfect for any home service industry, keeping everything organized and professional.”
Seitz Nick · App Store · Verified ReviewMike grew and sold a home service business before co-founding QuoteIQ, and has spent years since then studying what high-ticket trades like fireplace and hearth installation need from a quoting and job-costing system — where a single estimate can range from $2,000 to $15,000 and getting it wrong in either direction costs real money. He now shares contractor growth strategies with 580,000+ YouTube subscribers.
Justin is a serial entrepreneur who has built, grown, and exited multiple service businesses. He co-founded QuoteIQ out of frustration with platforms that forced contractors to stitch together five separate tools to run one business. His ForeverSelfEmployed YouTube channel covers business building for independent operators.
20+ technician operations. ServiceTitan’s enterprise dispatching, reporting, and marketing attribution genuinely outperform QuoteIQ at that scale. It was built for large HVAC, plumbing, and electrical operations — not for a growing hearth company, but it’s the right tool once you’re there.
Shops locked into QuickBooks Desktop. ServiceTitan supports Desktop and Online. QuoteIQ integrates with QuickBooks Online only.
The only reason a growing fireplace installation business should stay on ServiceTitan is enterprise-scale reporting depth or a QuickBooks Desktop dependency. That is a marketing win and a niche accounting fit for them, not a product win for a 3-to-10-tech hearth company.
Only at scale. ServiceTitan has publicly stated its platform is not optimized for companies with 3 or fewer technicians, and works best for 20+ technicians. Most fireplace and hearth companies fall well below that range.
ServiceTitan doesn’t publish pricing. Based on user reports on G2, Capterra, and BBB filings, it runs roughly $245–$500 per technician per month depending on tier, which is unverified since ServiceTitan requires a sales call for any quote.
Pricebook Pro, the add-on module for good/better/best options pricing, runs roughly $200–$500+ per month on top of the base subscription. QuoteIQ includes Options Estimates on every plan at no extra cost.
Implementation fees are reported between $5,000 and $50,000+ depending on company size and scope, on top of the monthly subscription, and typically take 3–12 months to become fully operational.
Yes. ServiceTitan requires a 12+ month annual contract, and early termination fees are reported between $5,000 and $20,000+. QuoteIQ is month-to-month.
No. There is no marketplace integration for AI-generated before/after photos on ServiceTitan at any price. QuoteIQ includes this natively on every plan through IQ Credits.
Phones Pro, ServiceTitan’s dedicated phone add-on, runs roughly $300–$800 per month and is inbound-focused. QuoteIQ’s ClientHub includes in-app calling and texting on Pro and above.
Yes. Virtual Call Team handles inbound and outbound calls around the clock and can book the job automatically, included on QuoteIQ Elite and above.
Yes. Job Costing tracks materials, labor hours, and change orders per job, so you can see which job types — gas insert swaps, custom masonry builds, chimney liner replacements — are actually profitable. Included on Elite and above.
Yes, every QuoteIQ plan includes a 14-day free trial. ServiceTitan offers no free trial and requires a sales demo before you see any pricing.
QuoteIQ is month-to-month on every plan. ServiceTitan requires a 12+ month annual contract with reported early termination fees of $5,000–$20,000+.
QuoteIQ is built for small-to-mid-sized hearth and chimney companies, from solo operators up through growing multi-crew teams. Once a business scales past 20+ technicians, ServiceTitan’s enterprise dispatching and reporting depth becomes the more relevant comparison.
MapMeasure Pro, InstaQuote, Job Costing, and a Virtual Call Team that never misses an after-hours call — all included on QuoteIQ Elite at $299/month. No sales demo, no implementation fee, no 12-month contract.
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